All returned material services
require an RMA. To acquire an RMA number, please
fill out the RMA Request Form below or contact
your sales representative to obtain a request
form. Softwell's technical support team will review
the request form and, if additional information
is required, Softwell will directly contact the
requestor. Once the request is complete, Softwell
will issue an RMA number.
Please send us your RMA Request
Form or inquire your sales representative first:
TEL:+886-2-8660-1023
FAX:+886-2-8660-1312
E-Mail: supports@softwell.com.tw
After receiving your RMA number,
please return the product to the following address with the RMA number clearly visible on the outside of the shipping package as soon as possible:
Softwell Technology Co., Ltd.
4F, No.419. Chung Ho Rd, Yung Ho, 234, Taipei County, Taiwan
ATTN: Technical Support Team
Notice:
Softwell will only accept material with a valid RMA number on the shipping package. Any material received by Softwell without a valid RMA number will be returned un-serviced to the customer at the customer's expense.
Returns that are not accompanied with a detailed fault report cannot be processed.
Please attach on your package list for making sure if there are something lost.
Shipping damage, accidents, and damage due to mishandling, which includes abuse, improper use, and product modifications, are not covered under Softwell's warranty policy.
